1. Overview
At The J3 Collective, we are committed to delivering quality fashion pieces and products. If you are not completely satisfied with your purchase, we’re here to help.
Please read our policy carefully before making a purchase.
2. Return Eligibility
We accept returns under the following conditions:
- Item must be returned within 7 days of delivery
- Item must be unused, unworn, unwashed, and in original condition
- Original tags must be attached
- Item must be in original packaging
- Proof of purchase (receipt or order confirmation) is required
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
The following items are not eligible for return:
- Items marked as Final Sale
- Undergarments or intimate wear
- Customized or personalized items
- Gift cards
- J3Melanin Dolls (if packaging seal is broken)
- Items damaged due to misuse or improper handling
4. Refunds
Once your return is received and inspected:
- We will notify you of approval or rejection within 3–5 business days
- If approved, refunds will be processed to your original payment method
- Processing time may take 5–10 business days, depending on your bank or payment provider
Shipping fees are non-refundable unless the return is due to our error (wrong item or defective product).
5. Exchanges
We only replace items if they are:
- Defective
- Damaged upon arrival
- Incorrect item sent
If you need an exchange, contact us within 48 hours of delivery with clear photos of the item.
6. Return Shipping
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
- We recommend using a trackable shipping service
If the return is due to our mistake, we will cover the return shipping cost.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Provide order number and photo evidence
- We will resolve the issue promptly
8. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- Contact your bank
If you’ve done all of this and still have not received your refund, contact us at:
Email: contactus@thej3collective.com
9. Contact Us
For all return or refund inquiries:
The J3 Collective
Email: contactus@thej3collective.com